iQor Canada, Collection Agency, Fined After Automated Phone Calls

One of the largest collection agencies in the country has been hit with a $500,000 fine from the CRTC, CBC News has learned.

The federal regulator took the action after receiving complaints about automated phone calls made by iQor Canada between October 2011 and February 2013.

Collection agency harassed debt-free Canadians

Employees of one of Canada's largest debt collection agencies, iQor Canada, have routinely and sometimes knowingly contacted people who did not owe debt, a practice for which the company has been fined several times this year, a CBC News investigation has found.

Hundreds of complaints have been filed over the past few years about iQor Canada to provincial consumer affairs agencies, the federal telecommunications regulator CRTC, and the RCMP Anti-Fraud Squad, many stemming from repeated phone calls to people who don't owe any money.